Product Technical Support Engineer (PTS Engineer)

• Involvement in vehicle navigation and project commissioning, testing and troubleshooting.
• On-site hardware and software troubleshooting
• Work closely with customer’s engineering team to provide technical consultation and on- and off-site support.
• Advise customers/dealers for all warranty issues
• Conduct technical investigation and ensure prompt closure
• Review the technical challenges and propose suitable technical solutions
• Liaise with factory Central support team to address the product support issues
• Provide technical training to dealers/customers
• Provide technical training to internal technical staff
• Any other ad-hoc duties as assigned by superior.

Education & Experience

• Degree in Electrical/Degree in Mechanical/Degree in Mechatronic or Diploma in Engineering field with 10 years of working experienced

Skills & Competencies

• At least 5 years of experience in hands on experience of container handling equipment (eg. Rubber tyred gantry, Quay cranes, Straddle carriers, Container handlers, forklifts and terminal tractors)

• Good knowledge in high voltage, engines, transmissions, hydraulics systems and electrical  systems

• Background in Control Systems and/or Mechatronics is a plus

• Team player

• Possess great problem solving skills

• Has excellent interpersonal and communication skills

• Must be independent and possess initiative

• Work closely with internal stakeholders and provide necessary technical support

• Travelling is required

Chan Chee Meng
EA 07C3069
R1110620