Processing Officer up to 4k, East (BANK)

The Opportunity

• Adecco is partnering with a leading bank to look for a Processing Officer
• Office Location: East
• Starts off as a 12 months contract

The Job

Responsibilities (Maker and Checker role)
Resolving Singapore / Hong Kong customer/merchant’s charge disputes by correctly processing the end to end related activities according to different Card Associations (Visa, Mastercard, Amex, UnionPay and JCB) chargeback rules and timeframe.

These include:
1. Performing necessary pre-checks before processing a chargeback request
2. Reviewing whether transaction (transaction type, chargeback reason, timeframe and documents received) met the chargeback requirements set by Card Associations
3. Following up with customer/merchant for any clarification or missing documents
4. Performing the correct action required (Fraud reporting / Retrieval / Chargeback / Representments / Pre-arbitration / Arbitration / Pre-Compliance / Compliance) via internal bank system or Card Association platforms
5. Updating the chargeback details / action date / status in internal bank system and Excel Case Registers
6. Uploading / Downloading of chargeback documentation via the Card Association platform
7. Process financial adjustments if required (temp credit / temp credit reversal / deduction of chargeback amount) and updating customer/merchant via letter/ email
8. Creating / Reconciliating the financial general ledger entries generated during the process
9. Perform weekly monitoring and updates on outstanding cases reflected in internal bank system queues / Aging Reports / General Ledger listings / Card Association Platforms and action on the cases before it is due
10. Follow up on outstanding activities such as closure of chargeback cases, rejection reports and
11. Updating volume of the worked / incomplete / outstanding activities daily
12. Pre-processing / Post-processing (reconciliation of cases received, mailing / filing of documents, retrieval of reports, checking and updating of case status)
13. Ad hoc activities such as archival, liaising with Card Associations on chargeback rules, logging service ticket for system issues and answering general ledger enquiries
14. Replying to general chargeback queries customer/merchant might have regarding the transaction posted on the card
15. Liaising with internal departments regarding customer/merchant enquiries, special handling, clarification and exception cases
16. Manage ad-hoc project assigned by Team Manager
17. Escalate any discrepancy / deviation to the Team Manager
18. Assist Team Manager with various systems’ testing and prepare go-live documentation (e.g. Standard Operating Procedure)
19. Continuous review and improvement of processes to improve customer experience and TAT
20. Cross training via various functions at different locations to optimize team resources

Requirement
1. >1 year of experience in financial institutions preferred, with Credit operations or knowledge would be an added advantage
2. Proficient in Microsoft office 365 i.e. Excel
3. Ability to multitasking and handle different activities with different timelines
4. Good team player
5. Positive thinking and able to work with diversity
6. Able to work independently

Next Step

• We could contact you in the soonest time if you directly send your resume to: [email protected]
• Email Topic: Apply Processing Officer
• We regret to inform that only shortlisted candidates will be contacted

Amos Tan Jun Han
EA LIcence No.91C2918
Personnel Registration No. R23113385