Policy Serving Manager (Insurance, Non-sales) #ESY

• Deliver high quality, accurate and prompt service to customers meeting or exceeding respective service levels and target turnaround time.

• Ensure that our service delivery processes are compliance with the relevant regulations, internal policies and procedures.

• Manage, lead, and provide guidance to a team of policy servicing executives and be responsible for the team performance.

• Review and streamline service processes regularly to improve operations efficiency.

• Support the business in achieving its financial goals and objectives and participate in cross functional initiatives aligned with the Business Development Plan.

• Manage customers’ complaints, escalate where necessary and collaborate with various internal stakeholders to achieve fair outcomes according to the complaint resolution process.

• Investigate on the root cause of system errors and work closely with IT to resolve errors or provide solutions to avoid repeated errors.

• Act as subject matter expert (SME) for policy servicing and premium management on processes, operational procedures and system requirements for any new product launches/system enhancements.

• Review and sign off business requirements. Perform user acceptance testing, provide progress update and sign off.

• Liaison and point of contact for external parties for any operational matters that include (but not limited to) system migration etc.

• Any other ad hoc tasks and projects.

Interested candidates, please email your resume to [email protected]

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted