PERM Senior/ E-Commerce Specialist @ WEST #HFT

RESPONSIBILITIES

1) Operations & Product Management

• Manage and optimize product listings across all e-commerce platforms to ensure accuracy in information, pricing, and inventory levels.

• Work closely with the Order Fulfilment team to streamline order processing and ensure timely deliveries to customers.

• Reconcile platform transactions and resolve discrepancies in collaboration with the Finance department.

2) Campaign & Promotion Execution

• Develop and execute compelling sales campaigns and promotions to drive traffic, conversion, and average order value.

• Plan and manage the end-to-end execution of offline marketing initiatives, such as roadshows.

3) Customer & Corporate Programs

• Serve as the primary point for resolving customer inquiries, complaints, returns, and refunds in a timely and brand-positive manner.

• Own the Corporate Employee Purchase Programme (CEPP), including new account development, onboarding, and database management.

4) Reporting & Analysis

• Track and manage the Marketing Fund, including budget monitoring and documentation.

• Analyze key performance indicators (KPIs), customer behaviour, and competitor activities to identify trends and growth opportunities.

• Generate regular reports on sales performance, campaign effectiveness, and operational metrics.

REQUIREMENTS

• Diploma or Bachelor’s degree in Digital Marketing, Business, or a related field.

• Minimum of 2 years of hands-on experience in e-commerce operations.

• Proven experience with major e-commerce platforms (e.g., Shopify, WooCommerce, Amazon, Lazada, Shopee).

For interested candidates, please submit your latest resume to [email protected]

Jacqueline Fong Hsin Ting (R21103226)

Recruit Express Pte Ltd

Company Reg. No. 199601303W

EA License Number: 99C4599