Patient Service Associate

The Patient Service Associate serves as the first point of contact for our patients ensuring a welcoming, seamless and reassuring experience during the patient journey at our Centre.

This role is responsible for managing front-desk registration, addressing patient inquiries, coordinating appointments, and supporting administrative and operational work as necessary.

1. Patient Interaction & Service

• Welcome and assist patients in a professional, courteous, warm manner.
• Uphold high standards of personal grooming and presentation, in alignment with the organization's image.
• Anticipate patient needs and provide proactive assistance to enhance their comfort and confidence.
• Assist patients with registration, payment, and appointment processes.
• Provide clear information about services, processes, and waiting times.
• Handle patient inquiries in person, over the phone, or via email, ensuring timely and accurate responses.
• Ensure availability and operation of the necessary equipment (e.g. NETS/credit card, etc), supplies (e.g. medication, masks, stationery), and systems.
• Perform insurance/Medisave claims submission and verification of particulars and limits in various claims portal

2. Appointment & Administrative Coordination

• Schedule and confirm appointments using the clinic’s system.
• Ensure accurate collection and entry of patient information and documentation.
• Process payments and issue receipts or invoices as required.
• Maintain confidentiality and security of patient data in compliance with regulations.

3. Patient Feedback & Issue Resolution

• Receive and document patient feedback, complaints, or service issues.
• Resolve minor service issues promptly or escalate complex matters to the Centre Manager.
• Follow up with patients to ensure concerns are addressed satisfactorily

Qualifications & Experience

• Prior experience in hospitality or healthcare customer service is preferred.
• Strong command of English; proficiency in additional languages is an advantage.
• Competent in basic computer applications and familiar with patient management systems.
• Friendly disposition with a customer-centric mindset
• Minimum GCE ‘O’ Level or Diploma in any discipline.
  

Operating hours

Mon - Fri : 830am - 5:30pm

Sat: 8:30am - 12:30pm