PATIENT RELATIONS EXECUTIVE

• Pleasant personality and positive attitude

• Excellent communication and interpersonal skills

• Active listening skills

• Able to explain things in a friendly and professional manner

• Good telephone etiquette with pleasant voice

• Caring, helpful and supportive by nature

• Strong sense of responsibility and ability to do what it takes

• Meticulous, systematic and well-organized

• Proactive, flexible, versatile, adaptive to change with can-do attitude

• Good computer knowledge

• Ability to set priorities and multitask well in a fast paced environment

• Able to commit to 5• days• of variable shift work

• Minimum Diploma / Bachelor Degree in any discipline

Job Responsibilities:

• A keen and resourceful learner to understand more about dental knowledge, able to explain dental treatment procedures and oral home care instruction to our patients

• Attend to all patients' enquiries in a timely and professional manner

• Service excellence

• Manage appointments and schedule for all clinicians

• Be our brand ambassador and build good relationship with patients

• Make follow up calls and handle treatment coordinating work

• Provide clinicians and patients administrative support

• Educate patients on our dental philosophy and treatment

• Use Patient Management System and office software efficiently

• Come up with new ideas and proposals for improvement projects

• Actively take part in enhancing overall patient service experience

• Initiate or participate in improvement projects to increase work efficiency and productivity