Part Time Receiptionist

Receptionist (Part Time)

Job Description

As the Receptionist, you will be the primary point of contact between NTU Alumni Club (NTUAC) and club members. You will also be the first point of contact for visitors to the clubhouse. In this role, you will be responsible for addressing member and visitor enquiries, resolving basic clubhouse issues, providing information about club offerings, and supporting daily clubhouse operations.

In This Role, Your Responsibilities Will Be:

- Greet and assist members and visitors in a courteous and professional manner

- Answer phone calls and respond to general enquiries

- Respond to member queries regarding clubhouse facilities and event space bookings

- Assist in booking of facilities, including confirmations and scheduling

- Provide on-site support for events (e.g. registration, ushering, basic AV set-up)

- Coordinate logistics with vendors and service providers when required

- Maintain cleanliness and basic housekeeping of reception, lounge, and common areas

- Restock pantry supplies and co-working amenities, ensuring items are organised

- Monitor and uphold clubhouse rules and etiquette (e.g. noise levels, proper usage of spaces)

- Perform closing duties (e.g.switching off lights/systems, ensuring doors are secured, locking up)

- Record incidents, feedback, or member concerns and escalate to the Secretariat for follow-up

Requirements

- Prior experience in reception, customer service, hospitality, or front-of-house roles is preferred

- Service-oriented with good communication and interpersonal skills

- Organised, responsible, and attentive to cleanliness and presentation

- Able to multitask and work independently

- Team player with a professional attitude

- Willing to work evenings or weekends when required (depending on roster and events)