Parent Liaison Executive

Essentially this position will be required to build strong and trusting relationships with internal and external stakeholders with a focus on building student numbers.

Job Description

• Parental liaison, reception duties, facilitating parent and agent enquiries
• Update all parent contact information and interactions at all times
• Ensure all new enquiries are followed up by phone or email within one working day. 
• Follow-ups should be regular and consistent. Reminders should be sent to prospective parents before a school tour with all relevant details using the CRM calendar tool to do so
• During tours, ensure that you share learning stories, videos and documentation that makes learning visible as well as introduce a member of the academic team to provide a high quality experience.
• Post school tour; ensure a post tour email is sent within one working day after the school tour. Use templates in the CRM library and include relevant information/articles/videos etc to strengthen conversions.

Qualifications:

• Diploma Holders with at least 2 to 3 years of related work experience in a sales management / business development role in the education services or a service-orientated industry
• Sales management experience is desirable
• Customer service experience is essential in dealing to both existing and prospective parents
• Experience working in a school environment would be an added advantage