Outlet Supervisor

Job Description & Requirements

As we prepare for our opening in Q1 2026, we seek a dedicated Outlet Supervisor to support daily operations, deliver exceptional guest experiences, and ensure service excellence across our food & beverage outlet.

Key Responsibilities:

• Supervise daily outlet operations to ensure smooth, efficient, and high-quality service in line with hotel standards.
• Lead, train, and motivate service staff to deliver consistent guest experiences and uphold service excellence.
• Ensure compliance with Marriott International standards, policies, and operational procedures.
• Monitor service flow, guest satisfaction, and cleanliness standards, taking corrective action when required.
• Assist in staff scheduling, attendance monitoring, and manpower planning to meet operational needs.
• Handle guest feedback, complaints, and special requests professionally, ensuring timely resolution.
• Coordinate closely with kitchen, bar, and other departments to ensure seamless service delivery.
• Support inventory control, stock requisitions, and cost management to minimize wastage and losses.
• Ensure adherence to health, safety, and hygiene regulations at all times.
• Assist the Outlet Manager in achieving revenue targets, upselling initiatives, and service improvements.

Requirements

• Diploma or Certificate in Hospitality Management or related field preferred.
• Minimum 2–3 years of experience in a similar supervisory role within a 4–5 star hotel or reputable F&B establishment, preferably in a pre-opening environment.
• Strong knowledge of food & beverage service standards and operational procedures.
• Familiarity with Marriott International standards and brand compliance requirements is an advantage.
• Proven leadership skills with the ability to train, coach, and motivate a diverse service team.
• Excellent interpersonal and communication skills, with a strong guest-centric mindset.
• Highly organized and detail-oriented, able to manage multiple tasks in a fast-paced environment.
• Ability to handle guest concerns confidently and professionally, ensuring service recovery.
• Flexible with working hours, including weekends, public holidays, and shift work.
• Professional, well-groomed, and service-driven, representing the outlet and hotel positively at all times.

At Varel Singapore, we don’t just serve food and beverages—we create memorable dining experiences that leave a lasting impression.

If you thrive in a dynamic hospitality environment and are passionate about service excellence, we welcome you to be part of our journey.