Outlet Manager

Job Description & Requirements

As we prepare for our opening in Q1 2026, we seek an experienced and driven Outlet Manager to lead overall outlet operations, deliver exceptional guest experiences, and drive business performance in line with our brand standards.

Key Responsibilities:

• Oversee and manage all aspects of daily outlet operations, ensuring seamless service delivery and operational excellence.
• Ensure full compliance with Marriott International standards, policies, and service procedures.
• Lead, mentor, and develop a high-performing service team, fostering a culture of excellence and accountability.
• Plan and manage staffing, scheduling, manpower optimization, and performance management.
• Drive revenue performance through upselling strategies, promotions, and service innovation initiatives.
• Manage budgets, cost control, inventory, and stock management to achieve financial targets.
• Monitor guest satisfaction, handle escalated guest feedback, and implement effective service recovery measures.
• Collaborate closely with culinary, bar, and supporting departments to ensure cohesive operations.
• Ensure strict adherence to health, safety, hygiene, and food safety regulations at all times.
• Lead pre-opening activities including SOP development, recruitment, training, and operational readiness.
• Analyze operational data, guest feedback, and market trends to continuously improve service quality and profitability.

Requirements:

• Diploma or Degree in Hospitality Management or related field preferred.
• Minimum 5–7 years of experience in food & beverage operations within a 4–5 star hotel, with at least 2–3 years in a managerial role, preferably in a pre-opening environment.
• Strong knowledge of food & beverage operations, service standards, and outlet management best practices.
• In-depth understanding of Marriott International standards, compliance requirements, and brand expectations.
• Proven leadership and people management skills, with a track record of building and developing high-performing teams.
• Strong financial acumen, including budgeting, forecasting, cost control, and revenue optimization.
• Excellent communication, interpersonal, and stakeholder management skills.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Strategic thinker with strong problem-solving abilities and a results-driven mindset.
• Flexible with working hours, including shifts, weekends, and public holidays.
• Professional, well-groomed, and service-oriented, representing the outlet and hotel positively at all times

At Varel Singapore, we don’t just manage outlets—we create dining destinations that leave a lasting impression.

If you are a passionate leader who thrives in driving operational excellence and guest satisfaction, we welcome you to be part of our journey.