Operations Executive

Major Position Responsibilities and Regular Activities include:
1. Property & Tenant Management

• Oversee day-to-day management of properties across the portfolio (commercial, residential, or mixed-use).
• Act as primary contact for tenants, ensuring high levels of satisfaction and retention.
• Manage lease administration, including renewals, rent reviews, break options, and tenant onboarding.
• Handle tenant issues, disputes, and complaints professionally and efficiently.

2. Facilities & Maintenance

• Coordinate planned and reactive maintenance across all properties.
• Manage service providers, contractors, and facilities teams to ensure high-quality, cost-efficient services.

3. Financial Management

• Prepare, monitor, and reconcile annual service charge budgets and expenditure.
• Oversee rent collection, arrears recovery, and ensure accurate tenant billing.
• Support the finance team with property-level reporting and cash flow management.
• Managing supplier payments.
• Chasing up unpaid accounts.
• Account reconciliations.
• Investigation of variances.
• Assisting the accountants with audits and preparation of reports.
• Assisting with the preparation of management accounts.
  
• 4. Compliance & Risk Management

• Ensure compliance with UK property regulations, including health & safety, fire safety, EPC, asbestos, and landlord obligations.
• Maintain up-to-date compliance records, certifications, and statutory testing schedules.
• Work closely with insurers and risk consultants to manage claims and mitigate risks.

5. Stakeholder Engagement

• Liaise with investors and managing agents to provide property updates and operational reporting.
• Build and maintain positive relationships with tenants, local authorities, and community stakeholders.
• Support asset managers with strategic initiatives to enhance property value and performance.
• Maintain accounting ledger using double entry bookkeeping for receipts and disbursements.