Operations Coordinator

Job Highlights:

• Deugro, an International Freight and Logistics company.
• Specializes in handling turnkey projects, air and sea freight.
• Salary will commensurate with experience.

Job Description:

The position supports deugro’ s presence in Asia to ensure profitable growth, operational excellence, customer satisfaction, and customer relations and retention.

Responsibilities & Tasks:

• Liaise effectively with subcontractors, carriers, overseas agents, internal departments and clients to ensure timely and accurate shipment execution.
• Provide regular updates to customers regarding shipment status, schedules, and any changes to arrangements.
• Coordinate collection and delivery schedules with subcontractors, including warehouse handling and cargo readiness.
• Work closely with carriers to manage Bill of Lading (BL) issuance and collection and oversea payment arrangements.
• Manage end-to-end operational tasks across import/export shipments, cross-border trucking and cross-trade movements.
• Prepare and process customs declarations in compliance with regulatory requirements.
• Generate accurate billing and invoices, ensuring completion before monthly financial cut-off dates.
• Maintain operational records and ensure data accuracy in internal systems.
• Support continuous improvement initiatives to enhance service delivery and cost efficiency.
• Collaborate with business development, sales and indoor sales team to resolve shipment issues and improve client satisfaction.
• Assist in vendor performance reviews and contribute to operational reporting when needed.
• Contributes to team effort by accomplishing related results as needed.
• To perform other duties and tasks as assigned.
• Adhere to all companypolicies in areas of Compliance, HSSE&Q, Code of Business Conduct, Employee Handbook.

Requirements:

• Min “O” Level, Diploma or equivalent.
• Minimum 2 years of working experience in similar job capacity, within Freight Forwarding industry.
• Must be familiar with current software packages such as Microsoft Word and Excel
• Good analytical skills
• Good organizational skills
• Customer focused
• Attention to details
• Ability to speak and communicate well with customers
• Ability to work under pressure