Operations and Curriculum Manager

Job Description & Requirements

AgileAsia aims to help these organizations develop core skills to implement transformation practices. We have been delivering workshop courses that will guide the organizations in their journey. Our courses cover content that meets the requirements of leaders and practitioners to manage the transformation. These courses are practitioner-based, meaning they cover knowledge and experiences garnered from our community of IT leaders, in addition to academic content. AgileAsia has been regularly engaging this community to ensure we have the latest needs of the leaders of organizations.

The Operations and Curriculum Manager is responsible for all the Government Funded courses operations to ensure that all policies and procedures fully comply with Government regulations. This position requires someone who is extremely well organized and analytical, able to manage emergencies, and has excellent interpersonal and communication skills.

Responsibilities

1. Government-Funded Course Operations & Compliance

• Manage end-to-end administration of government-funded programmes, ensuring full adherence to regulatory and audit requirements.
• Oversee subsidy and claims processing, including documentation accuracy and timely submission.
• Maintain updated operational procedures reflecting the latest SSG/WSG policies.
• Resolve compliance issues and coordinate agency audits and inspections.

2. Curriculum & Course Quality Management

• Review and update curriculum materials to meet accreditation standards and AgileAsia’s practitioner-based learning approach.
• Analyse learner feedback and industry trends to drive continuous course improvement.
• Coordinate with trainers and SMEs to ensure consistency and quality across all course materials.

3. Trainer & Stakeholder Management

• Recruit, onboard, schedule, and evaluate trainers to maintain delivery excellence.
• Build strong relationships with government bodies, partners, and industry stakeholders.
• Manage communications with external agencies and support accreditation processes.

4. Operations Process Improvement

• Develop and streamline SOPs for registration, delivery, assessment, and claims.
• Implement digital tools and workflow enhancements to increase operational efficiency.
• Track key operational metrics and recommend improvements based on data insights.

5. Marketing & Product Support

• Support the creation of marketing content, course promotions, and brand messaging.
• Assist in identifying new programme opportunities based on market and community needs.
• Provide input to strengthen product positioning and learner engagement.

6. Customer Experience & Service Excellence

• Ensure a seamless learner journey from enrolment to certification.
• Address customer enquiries and escalation cases with professionalism and empathy.
• Monitor satisfaction scores and recommend improvements to enhance the learner experience.

7. Internal Leadership & Collaboration

• Lead and mentor the operations team to foster a collaborative and efficient work culture.
• Work closely with finance, marketing, and trainer management teams to align workflows.
• Provide management with operational insights to support strategic decisions.

Requirement

• At least five years of experience in managing government-funded courses or working in a Training Provider environment
• Good knowledge of the Government-funded courses claiming system (SSG, IBF, IMDA)
• Excellent communication and interpersonal skills to build a strong rapport with all stakeholders
• Well-rounded team player to build efficiency and foster a strong team environment
• Possess strong work ethics and keep the information confidential