MS Engineer (L1)

Responsibility   

• Monitors client infrastructure and solutions     
• Identify problems and errors prior to or when they occur     
• Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction 
• Investigate first line incidents assigned and identify the root cause of incidents and problems   
• Fulfill approved requests following agreed procedures 
• Provide telephonic or chat support to clients when required 
• Execute approved maintenance activities including patching and configuration changes
• Follow the required handover procedures for shift changes to ensure service continuity
• Report and escalate incidents where necessary
• Ensure the efficient and comprehensive resolutions of incidents and requests
• Proactively identify opportunities for work optimization  
• Update existing knowledge articles or create new ones  
• Identify opportunities for work optimization including opportunities for automation of work, request fulfillment, incident resolution, and other general process improvement opportunities.
• Any other adhoc duties as assigned.

Skills:

• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
• Ability to work well in a pressurized environment  
• Ability to adapt to changing circumstances
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Education:

• Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Advantageous Certifications:   

• Up to date and relevant ITIL certification (Foundation Level)
• Cisco Certified Network Associate - Routing and Switching (CCNA-R/S)
• MS-Office, MS-Outlook, Symantec Backup Exec, Symantec EndPoint Protection, Symantec System Recovery, MS-Active Directory  
• MS-Windows XP Professional
• Switches and Routers
• Cisco Certified Network Associate - Data Center (CCNA-DC)   
• MCSA+VCP, RHCE, or equivalent

Interested applicants, please Email , and look for

Jensen Fang Lifa

[email protected]

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.