Merchandising & Customer Service Executive - Wholesale / Retail #NJH

Job Title: Customer Service Executive

Reporting to: Senior Account Manager

Industry: US MNC dealing with Women Fashion RTW and accessories

Location: 111 Somerset

Working Hours: 8.30am - 5.30pm / Mon-Fri

Purpose

Responsible for ensuring smooth coordination between buying, retail, logistics, and partner management functions. Supports seasonal buying, manages retail order fulfilment, oversees stock allocation, handles documentation and shipment processes, and ensures import/export compliance. The position also provides timely reporting and partner support to maintainoperational efficiency, enhance customer satisfaction, and contribute tobusiness growth.

Key Responsibilities

Seasonal & Factory Buy Support

Coordinate seasonal and factory buy periods, ensuring timely preparation and communicationwith partners.

Share all product line presentations and buying materials with partners ahead of seasonal buys to facilitate informed decision-making.

Assist partners with queries related to the buying process and product offers.

Distribute all factory line offers to partners and submit relevant information to the EUteam.

Collectand consolidate feedback on seasonal products from partners for future planning and improvements.

Share training materials to ensure partners are fully informed and aligned with product and brand strategies.

Sales Order Management

Upload sales orders (with Sales Team).

Inform clients about shortages, changes, or delays.

Track order arrivals at SG warehouse.

Send stock arrival notices (ZA19 Allocation).

Forecast, Documentation & Shipment Coordination

Collaborate with the logistics team to prepare outbound forecasts, verify shortages,additions, and changes, and confirm received quantities with the warehouse.

Manage documentation and approvals, including issuance of prebolla/Sessione, packinglists, Commercial Invoices (CIPL), DDTs, and invoices in coordination with relevant teams.

Overseefinance and credit control by monitoring Accounts Receivable status for release approvals.

Coordinateshipment handovers by confirming pickup dates with clients/forwarders, issuing invoices for cargo release, and verifying delivery note receipt from thewarehouse.

Import & Export Operations

Manageimport and export processes for Asian partners, including applying for Form Dand arranging outgoing distributions.

Reporting

Prepareweekly, monthly, and ad-hoc business reports to track performance andoperations.

Singapore Retail Order Fulfillment & Stock Management

Manageretail order fulfilment to ensure timely delivery in accordance withinstructions.

Prepareweekly retail reports on new stock updates (pre-orders) for merchandisers.

Distributestocks to stores based on Visual Merchandising (VM) guidelines or specificstoryline directives from Joy.

Raisenew orders and allocate open stock (old stock) to retail outlets as required.

Facilitatestock transfers from wholesale to retail upon request.

Ensureall stock distribution to retail stores is preceded by verification of thecorresponding price list.

Interest applicants, pls email updated resume to [email protected]

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599