Responsibilities and Requiresment
- Developing and implementing operational policies and procedures to ensure efficient and effective operations.
- Improving systems, processes, and best practices.
- Managing day-to-day operations as well as the operations team and operations department.
- Ensuring that organizational processes remain legally compliant with regulations and standards.
- Maintaining and enforcing health and safety guidelines.
- Monitoring the performance and productivity of employees and teams, providing coaching, training, and feedback to improve performance.
- Managing budgets, forecasting, and allocating resources to help meet business and strategic goals.
- Working cross-departmentally with a wide range of stakeholders to ensure that all operations are aligned with organizational objectives.
- Developing and maintaining good relationships with vendors and suppliers.
- Negotiating contracts with suppliers and vendors to obtain the best pricing.
- Performing quality assurance controls to ensure the company’s products and services meet customer expectations and monitoring production KPIs and metrics.
- Developing ways to increase the quality of customer service and increase customer satisfaction.
- Analyzing data and trends to identify opportunities for process improvement and cost savings.
- Maintaining good supply chain management processes, including inventory management, production processes, sales, and sourcing of suppliers