Manager
YI WELLNESS BEAUTY AND TCM
Posted: February 22, 2026
Job Description
Job Summary
Lead the daily operations of a wellness shop by managing staff, optimizing customer service, and maintaining inventory and safety standards to drive business excellence and client satisfaction.
Responsibilities
- Lead day-to-day shop operations by scheduling staff, managing appointments, and ensuring efficient customer flow to maximize operational effectiveness
- Recruit, train, and supervise therapists to build a skilled team that consistently meets defined quality and service standards
- Deliver exceptional customer service by resolving client complaints and implementing feedback-driven improvements to enhance satisfaction
- Manage inventory by monitoring stock levels, coordinating ordering, and tracking supplies to maintain uninterrupted service delivery
- Enforce health, safety, and hygiene protocols by training staff on sanitation procedures and overseeing equipment maintenance to ensure compliance
Preferred competencies and qualifications
- Experience in the wellness and related hospitality industry to effectively understand operational and client needs
- Ability to motivate and lead a team to achieve high-quality service outcomes
- Strong attention to detail to uphold cleanliness, safety, and service quality standards
- Passion for wellness and self-care to foster a positive and engaging environment
- Friendly and cheerful personality to enhance customer experience
- Flexibility to work on weekends and Public Holidays to support business demands
How to Apply
Please visit the store in person to apply for this position or contact the mall management for more information.
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