Lead Human Centered Research

At Aleph, the best solutions start with understanding people deeply. We're a global team of researchers, strategists, designers, and technologists who help organisations, particularly in the public sector, healthcare, and regulated industries, make decisions grounded in real human needs.

We're looking for a Lead, Human-Centered Research to build and lead our research practice. This role owns the first diamond: discovery, sensemaking, and reframing that shape what gets built. You'll uncover the behavioural, social, and environmental factors that drive decision-making and ensure those insights actually change outcomes.

This is a senior, hands-on leadership role based in Singapore.

What you'll do

Lead research from problem to recommendation

• Own engagements end-to-end: framing, fieldwork, synthesis, and strategic recommendations
• Go beyond surface findings to uncover root causes—habits, context, social influences, and systemic factors
• Apply methods with rigour: ethnography, contextual inquiry, behavioural research, and mixed-methods where needed
• Reframe problems, not just summarise findings

Make insights land

• Translate research into narratives that move senior stakeholders to action
• Design workshops and artefacts that make people feel the insight
• Stay in the room as decisions get made

Build the practice

• Recruit, mentor, and grow a team of researchers
• Establish standards for rigour, ethics, and quality
• Build research capability within client organisations—not just deliver to them

Work across disciplines

• Collaborate with strategists, service designers, policy advisors, and technologists
• Connect behaviour to broader systems: organisational dynamics, policy, service ecosystems

What we're looking for

• 10+ years in behavioural research, design research, or social research
• Background in research-led consultancy, research agency, academic applied research, or NGO research
• Deep expertise in qualitative methods and sensemaking; familiarity with mixed-methods a plus
• Experience with behavioural science frameworks (COM-B, behavioural economics, choice architecture, or similar)
• Track record in complex, regulated environments—government, healthcare, or financial services
• Exceptional synthesis, storytelling, and stakeholder facilitation
• Deep commitment to ethical research practice, particularly with vulnerable populations

Benefits

• Competitive salary (compensation will be based on experience)
• Medical insurance
• A solid team behind you: great people who love what they do
• A culture that promotes learning and knowledge sharing
• Opportunities for personal and professional growth are offered from our in-house Learning @Aleph Academy, Flocket meetups, timely training for skills upgrade, workshops, and conferences.

Get in touch

Please visit www.aleph-labs.com or drop us an email at [email protected].

Aleph is an equal opportunity employer, and we work in an engaging, collaborative environment where ideas are shared freely.