L2/3 IT Engineer (focusing on Firewall technologies) - #IJJ

Company Overview

Recruit Express, established in 1996, is a leading staffing solutions provider with a strong track record in matching top talent to organizations across Asia Pacific, including offices in Singapore, Sydney, Hong Kong, Kuala Lumpur, Taipei, Shanghai, Beijing, Tokyo, and Bangkok.

Job Summary

Provide advanced technical support and management for Check Point, FortiGate, and Cisco firewalls to ensure network security, performance, and compliance within service level agreements.

Responsibilities

• Provide L2/3 technical support for Check Point, FortiGate, and Cisco firewall products to resolve security and connectivity issues
• Monitor firewall health, analyze logs, and respond to security alerts to maintain network integrity
• Troubleshoot network and firewall issues including VPN connectivity and performance to ensure continuous service availability
• Manage firewall policies by creating, modifying, and cleaning up rules to optimize security posture
• Support site-to-site and remote access VPN configurations and maintenance for secure communications
• Handle incidents, service requests, and changes within defined SLA to maintain operational efficiency
• Perform daily system checks including logs, backups, and interface status to ensure system reliability
• Follow change management and security compliance processes to uphold organizational standards
• Collaborate with L1 and L2 support teams to resolve complex technical issues effectively
• Assist in firewall deployments, migrations, upgrades, patching, and enhancements to improve infrastructure
• Participate in rule optimization and cleanup activities to enhance firewall performance
• Support disaster recovery testing and onboarding of new sites to ensure business continuity

Preferred competencies and qualifications

• Possess at least one certification related to Check Point, FortiGate, or Cisco firewall products to demonstrate technical proficiency
• Demonstrate strong troubleshooting skills to diagnose and resolve complex network and firewall issues
• Exhibit vendor management skills to coordinate with external suppliers and service providers
• Willingness to work outside regular office hours to meet operational demands and support critical incidents
• Ability to manage operations and project tasks related to firewall products effectively

Interested applicants please send your resume to [email protected]

Jane Ng Wei Ling (R1104585)

Recruit Express Pte Ltd

EA License No: 99C4599