IT Technical Support Specialist (Tech MNC, Up to 7k)

The Opportunity

Adecco is partnering with a Tech MNC to search for an IT Technical Support Specialist.

The Talent

• Bachelor’s degree or higher in Computer Science, IT, or a related technical field.

• 1+ year of experience in technical support, QA, or a similar technical role, with hands-on use of ticketing and bug-tracking tools (e.g., Jira).

• Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues systematically.

• Able to collaborate effectively with both technical teams and non-technical users.

• Excellent technical documentation and writing skills.

• Bonus: Basic scripting (Python/JavaScript), API knowledge, and familiarity with Agile/Scrum environments.

The Job

• Act as the first point of contact for technical inquiries, investigating and resolving software and application issues efficiently.

• Analyze reported problems to distinguish user errors from genuine product defects, creating detailed and reproducible bug reports for engineering and product teams.

• Own the lifecycle of support tickets by logging, prioritizing, tracking, and resolving cases in a ticketing platform such as Jira while meeting SLA commitments.

• Translate technical findings into clear, user-friendly explanations, providing solutions, temporary fixes, and regular status updates.

• Build and continuously improve internal and external documentation, including FAQs, help articles, and troubleshooting resources, to reduce repeat issues and enable self-service.
  
  Next Step:

• Send your updated cv at [email protected]
• Email Subject: IT Technical Support Specialist (Tech MNC)
• Only shortlisted candidates will be contacted

Lim Jia Yi
EA License Number: 91C2918
Personnel Registration Number: R24119814