IT Operations and Business Analyst

IT Operation & Business analyst - Work Location: Changi

Role Overview

We are seeking an IT-savvy professional to support the day-to-day operations and continuous improvement of existing digital systems. This role involves managing assigned workstreams, working directly with stakeholders and vendors, and delivering small to medium initiatives end-to-end.

Key Responsibilities

• Support day-to-day operations of enterprise digital and IT systems, including issue tracking, follow-ups, and resolution.

• Manage assigned projects and change requests from requirements through delivery, including tracking timelines, actions, and dependencies.

• Engage business users to gather and document functional requirements and translate them into clear specifications for IT teams or external vendors.

• Coordinate with external vendors across the delivery lifecycle, including development, user acceptance testing (UAT), deployment, issue resolution, and escalation.

• Support UAT planning and execution and coordinate rollout activities.

• Maintain project documentation, meeting notes, status updates, and reports.

• Support procurement activities, including quotations, vendor coordination, and contract administration.

• Organise and support project meetings, training sessions, and workshops, including preparation of presentation materials where required.

• Provide after-hours system support when required, based on operational needs.

Requirements

• Diploma or degree in Information Systems, Business IT, or a related discipline.

• Experience in IT business analysis, IT operations, or digital project delivery.

• Ability to work independently and manage multiple priorities.

• Experience working with CRM or enterprise digital platforms; Salesforce experience is an advantage.

• Ability to work effectively with business users, internal teams, and external vendors.

• Strong communication, organisational, and follow-through skills.
  

  Next Step

  • Simply click on 'Apply here' or email to [email protected] to drop your resume.
  • All shortlisted candidates will be contacted.
    

  Tamanna Bilandi

  EA Licence No. 91C2918

  Personnel Registration No. R2096241