IT Infrastructure Specialist/Lead

Infrastructure Operations & ServiceStability

• Support day-to-day operations across corporateinfrastructure platforms including:
  
• Network (LAN/WAN/Wi-Fi), Internet connectivity,segmentation
  
• Servers/virtualization (on-premise and cloud)
  
• Identity & access (AD/Entra ID), DNS/DHCP
  
• Email & collaboration platforms (Microsoft365)
  
• Backup, recovery, storage and monitoring
  
• Troubleshoot and resolve escalated infrastructureincidents with internal teams and vendors.
  
• Perform system health checks and service reviews,driving continuous reliability improvements.
  
• Maintain operational documentation such asrunbooks, escalation procedures, and system references.
  

Cybersecurity, Governance & Resilience

• Support infrastructure security controlsincluding: endpoint posture, firewall/access controls, vulnerabilityremediation, security logging/monitoring, and privileged access practices.
  
• Contribute to patching, access reviews, changegovernance, and post-incident corrective actions.
  
• Support backup operations, recovery testing, anddisaster recovery readiness.
  

Vendor / MSP Oversight & Project Support

• Coordinate with vendors and managed serviceproviders (MSPs) to ensure quality delivery and timely follow-ups.
  
• Support technical inputs for procurement,evaluation, and service acceptance activities.
  
• Assist infrastructure solutioning and deliverysupport for corporate enhancements and technology refresh projects.
  

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related discipline.
  
• 3–7 years of relevant experience in infrastructure operations, implementation, and/or support (level dependent).
  
• Strong working knowledge in: networking, servers, cloud, identity, Microsoft 365, backup/DR, monitoring, and security controls.
  
• Familiarity with Microsoft Azure and infrastructure security practices is preferred.
  
• Certifications are a plus: CCNA, CompTIA Network+/Security+, ITIL Foundation, Microsoft Azure certifications, security certifications (CCSP/GSEC).
  
• Strong documentation, problem-solving, and stakeholder communication skills.