IT Infrastructure Specialist/Lead (Business Solutions)

About the role

The Infrastructure Specialist / Lead supports Group IT’s Infrastructure Services team in ensuring the reliability, security, and operational readiness of enterprise infrastructure platforms across the Group.

This role focuses on infrastructure operations, cybersecurity controls, service stability, and vendor management, while also supporting infrastructure solutioning and project delivery for corporate improvements and technology refresh initiatives.

Responsibilities

Infrastructure Operations & Service Stability

• Support day-to-day operations across corporate infrastructure platforms including:
• Network (LAN/WAN/Wi-Fi), Internet connectivity, segmentation
• Servers/virtualization (on-premise and cloud)
• Identity & access (AD/Entra ID), DNS/DHCP
• Email & collaboration platforms (Microsoft 365)
• Backup, recovery, storage and monitoring
• Troubleshoot and resolve escalated infrastructure incidents with internal teams and vendors.
• Perform system health checks and service reviews, driving continuous reliability improvements.
• Maintain operational documentation such as runbooks, escalation procedures, and system references.
  
  

Cybersecurity, Governance & Resilience

• Support infrastructure security controls including: endpoint posture, firewall/access controls, vulnerability remediation, security logging/monitoring, and privileged access practices.
• Contribute to patching, access reviews, change governance, and post-incident corrective actions.
• Support backup operations, recovery testing, and disaster recovery readiness.
  
  

Vendor / MSP Oversight & Project Support

• Coordinate with vendors and managed service providers (MSPs) to ensure quality delivery and timely follow-ups.
• Support technical inputs for procurement, evaluation, and service acceptance activities.
• Assist infrastructure solutioning and delivery support for corporate enhancements and technology refresh projects.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related discipline.
• 3–7 years of relevant experience in infrastructure operations, implementation, and/or support (level dependent).
• Strong working knowledge in: networking, servers, cloud, identity, Microsoft 365, backup/DR, monitoring, and security controls.
• Familiarity with Microsoft Azure and infrastructure security practices is preferred.
• Certifications are a plus: CCNA, CompTIA Network+/Security+, ITIL Foundation, Microsoft Azure certifications, security certifications (CCSP/GSEC).
• Strong documentation, problem-solving, and stakeholder communication skills.