IT Infrastructure Assistance Manager #IFL

Plan infrastructure operations and maintenance strategy 

- Advise the business on infrastructure operations and maintenance related issues 
- Recommend process, product or service improvements, resource optimisation and cost savings 
- Partner with stakeholders to define infrastructure operations and maintenance requirements for new technology implementations 
- Anticipate internal and/or external business challenges and/or regulatory issues 
- Forecast financial, physical, and human resource needs to meet established objectives 

Manage infrastructure and infrastructure implementation 

- Organise managers, engineers and technical specialists to perform day-to-day activities around infrastructure implementation 
- Control the prioritisation of requirements and allocation of staff, budget and equipment resource 
- Update senior leaders on the status of implementation and expansions of infrastructure 
- Coordinate complex and major implementation rectifications 

Provide incident resolution guidance 

- Schedule activities to ensure continuity of service and prompt resolution of issues 
- Monitor response and resolution time on live incidents 
- Analyse enquiries to identify recurring user problems, recommend solutions, and to identify areas where service can be improved 
- Respond to more complex, escalated enquiries from team members 
- Develop problem solving guidelines, checklists, or materials to assist staff to respond to user problems 
- Oversee disaster recovery planning and testing 

Manage projects and teams
- Assign team members to projects 
- Supervise the execution of day-to-day infrastructure operations, system installations and integration 
- Guide engineers toward performing services on time, within budget and in accordance with business requirements 
- Maintain oversight of complex infrastructure operations and maintenance projects end-to-end as required 
- Monitor overall infrastructure performance, capacity and resource utilisation 
- Drive resource and cost optimisation across projects 
- Develop infrastructure operations and maintenance project plans 
- Initiate plans to respond to request on more infrastructure and system resources 
- Update senior leaders on project status, resource optimisation and cost savings 

Interested applicants, please Email, [email protected]

Fabian Ling Tuong Liing

R25129353

Recruit Express Pte Ltd

EA Licence No: 99C4599

We regret that only shortlisted candidates will be contacted.