IT Executive (FSI domain) #IFL

To provide comprehensive IT support services for end-user experience, desktop support, basic network troubleshooting, and reporting, ensuring smooth and efficient operations.

Key Responsibilities

1. End-User Experience & Desktop Support

• Provide first-line support to employees for all IT-related issues, including software, hardware, and peripheral troubleshooting.
• Set up and maintain desktops, laptops, and mobile devices, ensuring compliance with IT standards.
• Assist with onboarding and offboarding processes, including user account setups, profile configurations, and deactivation of accounts.
• Troubleshoot and resolve technical issues both in-person and remotely, focusing on minimizing downtime and disruptions to business operations.
• Offer project support and solutions to enhance user experience, ensuring high customer satisfaction levels.

2. Basic Network Support

• Perform initial network troubleshooting (connectivity issues, VPN, Wi-Fi, etc.) and escalate unresolved problems to the network team.
• Collaborate with network administrators to ensure a stable and secure user environment.

3. Reporting and Documentation

• Log and manage helpdesk tickets efficiently in the ticketing system, tracking status, resolution times, and user satisfaction.
• Provide regular reports on helpdesk activities, common issues, resolution times, and trends to the User Experience Lead.
• Maintain clear and accurate documentation of procedures, resolutions, and frequently asked questions for both users and the support team.

Interested applicants, please Email, [email protected]

Fabian Ling Tuong Liing

R25129353

Recruit Express Pte Ltd

EA Licence No: 99C4599

We regret that only shortlisted candidates will be contacted.