Housekeeping Assistant

Responsibilities

· Answer and log down all information from incoming calls, ensure the messages are passed through accordingly and requests are followed up.

· Update and maintain the daily attendance records.

· Handle all issues concerning Lost & Found; receiving, recording, storage, claiming and clearing.

· Update and maintain all Housekeeping files and records.

· Operate the Hotel systems such as SAP, Opera, Stayplease and others.

· Keep track of all VIP arrival and in-house rooms and communicate with Room Attendants, Housekeeping Supervisors and Assistant Housekeepers.

· Control and operate the Communication system for all Housekeeping staff.

· Keep track of all special requests for arriving guests and communicate with Housekeeping Supervisor and Assistant Housekeepers.

· Input and follow up on all work orders with the Engineering Department or Maintenance Supervisor.

· Print all necessary daily reports and file accordingly.

· Keep and maintain cleanliness and tidiness of the Housekeeping Office.

· Raise purchase requests for Housekeeping operations.

· Ensure adequate stocks accordingly to par level.

· Conduct monthly inventory, weekly stocks take and check for discrepancy.

· Handling goods received and issuing of stocks to housekeeping team.

· Clear all outdated reports in the office on a monthly basis based on the hotel standards for record-keeping.

· Ensure adequate stock of all used forms in housekeeping department

· Report any unusual and suspicious behaviour of guests or staff.

· Ensure to comply with the grooming and uniform standards.

· Ensure compliance with legislated health and safety requirements within the workplace.

· Conduct duties in a courteous, safe and efficient manner, in accordance with Acts of Grace, policies and procedures, ensuring that the highest level of service and communication in maintained.

· Comply with all Corporate and Hotel Standards and Procedures.

· Actively promote a work environment, which cares for guests and associates alike.

· Able to work any shift that is assigned.

Perform any other duties that may be assigned.