HOTEL GUEST SERVICES EXECUTIVE

Job Description :

1. Organize and delegate specific tasks and responsibilities to cleaners and team leaders for hotel room cleaning
activities. Make sure that all cleaners follow the established cleaning procedures and standards.

2. Experience in operating equipment used for cleaning hotel rooms and providing training to cleaners as needed.

3. Oversee and track the use of cleaning supplies to prevent or reduce waste and misuse.

4. Provide daily updates to the operations manager regarding the job site and serve as the primary point of
contact for addressing any complaints or feedback from hotel guests.

5. Inspect hotel rooms after cleaning to ensure they meet the hotel's cleanliness standards.

Job Requirements :

1. A minimum of 3 years of relevant experience in the hotel room cleaning industry.

2. A positive work attitude and strong work ethic are essential, along with physical fitness to handle tasks such as
working at heights and lifting up to 20 kg.

3. Willingness to work on weekends and public holidays, with the ability to alternate between morning and
afternoon shifts each week, and to work overtime as needed.

4. Proficient in basic office software and willing to handle paperwork tasks.

5. Requires long hours of standing and the ability to work in a fast-paced environment.

6. Able to communicate in English and Mandarin for effective daily communication with team members.

• **We regret to inform that only shortlisted candidates with relevant experience will be contacted**