Health Services Manager

About the Role

We are seeking an experienced and motivated Health Services Manager to lead the day-to-day operations of our multidisciplinary healthcare clinic in Singapore. This role is ideal for a senior clinician who enjoys combining hands-on patient care with operational leadership, team management, business performance, and corporate growth initiatives. The successful candidate will play a key role in driving clinical excellence, operational efficiency, and strategic expansion of services.

Key Responsibilities

Clinic Operations & Compliance

• Oversee daily clinic operations to ensure compliance with Singapore healthcare regulations, professional standards, and internal clinic policies

• Develop, implement, and continuously improve clinical and operational workflows to support efficient service delivery and high-quality patient care

• Work closely with all therapy departments to ensure coordinated, multidisciplinary patient services

Hands-On Patient Care

• Provide hands-on musculoskeletal and spinal care in accordance with established clinical protocols and corrective procedures

• Review patients’ medical histories, imaging (including X-ray results where applicable), and relevant lifestyle and health factors

• Conduct comprehensive physical examinations with a focus on range of motion, functional movement, and musculoskeletal assessment

Staff Leadership, Training & Supervision

• Lead, train, and supervise clinic staff and therapists in alignment with company protocols, brand standards, and operational SOPs

• Conduct regular performance evaluations and provide constructive feedback to support professional development

• Foster a positive, professional, and patient-centred clinic culture

Patient Management & Experience

• Oversee patient scheduling, manage enquiries and concerns, and ensure accurate, compliant clinical record-keeping

• Implement strategies to enhance patient satisfaction, engagement, and long-term retention

• Educate patients on exercises, self-management strategies, and preventative care

• Refer patients to the most appropriate therapy discipline based on clinical assessment and care requirements

Sales, Performance & Corporate Growth

• Drive clinic performance and ensure achievement of monthly sales and revenue targets

• Support ethical care plan adherence and service utilisation in line with company values

• Collaborate with senior management on corporate growth initiatives, including:

  • Development and delivery of corporate health programs and workplace wellness services

  • Supporting relationships with corporate partners and key accounts

  • Identifying opportunities to expand services across multiple clinic locations and corporate sites

Additional Responsibilities

• Participate in on-call duties as required

• Conduct health talks, corporate wellness sessions, and promotional activities

• Support administrative tasks and reporting

• Attend internal meetings, training sessions, and relevant industry seminars
  
  
  Requirements

  • Recognised degree in Physiotherapy or Chiropractic

  • Previous experience managing or overseeing operations of a healthcare or allied health clinic

  • Demonstrated interest or experience in corporate health, business development, or clinic growth initiatives

  • Strong leadership, communication, and organisational skills

  • Ability to balance clinical responsibilities with operational, commercial, and growth objectives

  • Patient-focused mindset with a strong understanding of multidisciplinary care