Guest Service Team Leader (Gym & Pool)

Be part of an amazing team at PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality and grow your hospitality career!

As a Guest Service Team Leader (Gym/Pool), you will enhance the guest experience by driving impeccable service, manage inventory and equipment, and handle guest feedback at the gym and pool facilities. Your leadership will drive exceptional service standards and maintain a high level of guest satisfaction.

Our Expectations:

• Oversee the operation and upkeep of the Gym & Pool area during opening hours, ensuring a clean and inviting environment for guests.
• Ensure all facilities and equipment are consistently maintained to the highest standards.
• Take ownership of the facilities and equipment, promptly reporting any issues to guarantee optimal operational conditions.
• Address and follow up on any malfunctions or concerns related to facilities and equipment.
• Respond to guest feedback and requests with professionalism, enhancing their experience.
• Foster positive guest relations by engaging with all visitors warmly and attentively.
• Stay informed about daily VIP and lobby movements to anticipate guest needs effectively.
• Take charge of the overall Guest Experience at the Gym and Pool facilities, ensuring satisfaction and comfort for all patrons.
• Support the Lifestyle Manager in training and managing team members to uphold service excellence.

We’re looking for a proactive Guest Service Team Leader with at least two years of relevant experience and qualifications in hospitality management (preferred). If you believe you are the right fit for the role, write in to have a chat with us!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.