Guest Service Team Leader (Club Lounge)

Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!

As a Guest Service Team Leader, you will enhance the guest experience by driving impeccable service during lounge hours, manage inventory and equipment, handle guest feedback, and coordinate seamless check-ins and check-outs. Your leadership will drive exceptional service standards and maintain a high level of guest satisfaction.

Our Expectations:

• Setting up and maintain the Executive Lounge during breakfast, afternoon tea and evening cocktail hours.
• Ensure that all foods and drinks are properly served while maintaining high standards of cleanliness and sanitation.
• Ensure that the Executive Lounge is properly maintained at all times.
• Report and ownership of lounge’s fixtures, wares to ensure tiptop operating condition.
• Report and follow up on any malfunction equipment.
• Manage sufficient and timely requisition of F&B; administrative; operating equipment/fixtures to ensure the lounge is well stocked at all times.
• Handle guest feedback and requests.
• Maintain good guest relations with all guests at all times.
• Knowledge of the daily VIP and lobby movements and requests.
• Responsible for the Guest Experience.
• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Coordinate with Housekeeping to track the readiness of rooms for check-in. Process all types of payment such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Complete designated cashier and closing reports in the computer system.
• Assist the Club Manager in managing and training the team members

We’re looking for a proactive Guest Service Team Leader with at least two years of relevant experience, qualifications in hospitality management (preferred), and valid Basic Food Hygiene Certifications. If you believe you are the right fit for the role, write in to have a chat with us!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.