Guest Service Officer

Job Description

• Handle checking in and checking out of Hotel guets in accordance with Hotel Standard of Procedure
• Monitor room status on a daily basis and report status accordingly
• Communicate with Housekeeping on status of Hotel guests arrival and departure
• Accurately handle cash float, credit card charges and cash payment
• Familiar with various types of booking and room categories
• Handle guest requests, feedback and direct request to appropriate departments
• Book taxi and arrange wake up calls for Hotel guests

Requirements

• Diploma from preferably hospitality or related field
• Able to work shifts (weekends/PH/night)
• Good communication skills
• Minimum 1 year relevant experince
• Proficient in Computer Applications