Guest Service Executive

Job Description

1. Work closely with the Residence Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
2. Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
3. Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures.
4. Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude.
5. Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required.
6. Ensure guest room security, emergency, and fire procedures are followed. Encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
7. Be familiar with SR facilities, functions, major city attractions and events. Provide guests with accurate information as requested. Maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication.
8. Assist with guests' events preparation and offer assistance for projects if required.
9. Work with stakeholders from department such as Housekeeping, Engineering, Sales, etc. to enhance guests' stay experience and maximise property performance.
10. Maintain a well-groomed appearance and a tidy work area. Keep personal grooming at the highest standard.
11. Undertake any other duties assigned by superiors diligently and professionally.

Job Requirements

1. Minimum 3 years of relevant experience in Front Office
2. O-Level or equivalent
3. Willing to work rotating shifts, weekends, and Public Holidays
4. Positive attitude with outgoing personality and good communication skills
5. Experience in hospitality and knowledge of HMS will be advantageous