Guest Relations Executive (Supervisor)

Shangri-La Rasa Sentosa, Singapore

We are looking for a Guest Relations Executive(Supervisor) to join our team!

As a Guest Relations Executive (Supervisor), we rely on you to:

• Take responsibility of the guest relations to ensure smooth and efficient operation at all times
• Supervise and lead all service associates in their daily activities
• Enhance guest relations and loyalty scores
• Ensure guest requests are fulfilled in a professional and timely manner

We are looking for someone who:

• Preferably has relevant experience in the hospitality industry with OPMS knowledge.
• Preferably comes from a hotel management-related education background
• Strong guest communication and engagement skills, with exposure to interacting with both international and domestic travelers, as our resort is an international destination
• Ablity to recognise guest loyalty and provide personalised service in a professional manner
• Willing to work shift

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!