Front Office Supervisor-Ji Hotel Orchard

Job Description / 工作内容

• Supervise and support the Front Office team to ensure smooth daily operations and excellent guest service.
  监督并支持前台团队，确保前台日常运作顺畅并提供优质宾客服务。

• Handle guest check-in, check-out, room assignments, and billing accurately.
  负责办理宾客入住、退房、分房及账务结算，确保准确无误。

• Manage guest feedback and complaints professionally and promptly.
  及时、专业地处理宾客反馈与投诉。

• Ensure all staff adhere to hotel policies, grooming standards, and service procedures.
  确保员工遵守酒店政策、仪容仪表及服务标准。

• Conduct on-the-job training for Front Desk staff and assist in new staff onboarding.
  为前台员工提供岗位培训，并协助新员工的入职指导。

• Coordinate with Housekeeping, Engineering, and other departments for guest requests or issues.
  与客房、工程及其他部门协调，处理宾客需求及问题。

• Oversee night audit procedures when assigned for night duty.
  负责夜班期间的账务审核流程。

• Prepare shift reports and ensure accurate handover between shifts.
  编写交接报告，确保班次交接顺利。