Front Office Manager

Responsibilities

• Responsible for the effective, efficient, and profitable functioning of the Front Office department.
• Prepare the short-term and long-term department strategies for the onward planning, budgeting, and forecasting together with the Cluster Executive Committee.
• Develop, recommend, and advise the Hotel Manager/Room Division Manager on potential areas for improvements relating to processes and strategies within the hotel.
• Be proactive and resourceful in the analysis of trends as well as the changing needs and expectations of guests relating to hotel accommodation, services, and facilities.
• Align and rally the staff towards achieving ARR and occupancy goals with proper yield management of room inventory.
• Ensure that the Front Office department handles all guest calls promptly and in a friendly manner.
• Inspect guest rooms, public areas, lobby, and other facilities periodically to maintain a consistently high standard.
• Work with outsourced security for efficient surveillance and proper reporting/follow-up of incidents.
• Collaborate with Human Resources for manpower-related matters.
• Make plans for succession planning to ensure the development of future department heads.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Requirements

• Minimum Diploma or Degree in Hospitality, Tourism, or related field.
• At least 5 years of Front Office experience, including 2–3 years in a supervisory or managerial role.
• Strong leadership, communication, and interpersonal skills.
• Service-oriented with the ability to manage guest satisfaction and operational efficiency.
• Proficient in Opera PMS or other hotel front office systems.
• Hospitality certifications (e.g., CERT, service excellence, operations management, or leadership) are an advantage.
• Professional, well-groomed, and composed in all guest interactions.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.