Food & Beverage Supervisor

Working Hours

Breakfast Shift

Mondays - Fridays

Off on weekends and public holidays, unless otherwise specified

Duties & Responsibilities

• Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist, and thank others with genuine appreciation.
• Monitor for seating availability, service, safety, and wellbeing of Residence owners and their guests.
• Complete Food & Beverage opening duties, including setting up necessary supplies and tools, and ensuring work area is clean and everything is in working order.
• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment, restocking items and completing daily cleaning checklist.
• Complete inventories (e.g. opening/ordering/tracking inventory) of food and beverage supplies
• Wash all coffee and beverage dishes and serving utensils as needed.
• Prepare and serve hot beverages (e.g., tea, cappuccino, espresso, latte, etc.).
• Prepare and display pastries for daily food & beverage operations
• Prepare food items for special breakfast events
• Managing Food & Beverage Costing
• Prepare daily cover report
• Recording of equipment temperatures
• Forecast, Plan, and Execue Residence owners’ events and communicate special requests to the Management Office.
• Maintain cleaning schedule for Food & Beverage Department
• Report work related accidents, or other injuries immediately upon occurrence to the Management office.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Protect the privacy and security of Residence owners and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction.
• Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Perform other reasonable job duties as requested.
• Adhere to the highest standards of The Ritz-Carlton service excellence.