floor manager

We are a small, high-end omakase restaurant seeking a hands-on Floor Manager to lead front-of-house operations.

• Lead daily FOH service for an 8-seat counter, ensuring smooth omakase pacing and exceptional guest experience
• Host and seat guests, manage service flow with the kitchen, and handle VIP & guest recovery
• Train, coach and roster Service Crew / Runners / Captains; run pre-service briefings and service standards
• Manage reservations and prepayments (TableCheck) including deposits, dietary needs, corkage and special requests
• Oversee cashing-up and end-of-day reports; basic inventory for beverages and disposables
• Uphold hygiene & safety standards; prepare simple incident reports when required
• Work rostered shifts aligned to business needs (evenings, weekends, public holidays)

Requirements

• Bilingual: Fluent in English and Chinese (Mandarin) in order to communicate with Mandarin-speaking guests and vendors, and to manage Chinese-language reservations and supplier documents
• 3+ years’ FOH leadership in fine dining or omakase; calm under pressure and guest-centric
• Confident with guest recovery, VIP handling and service etiquette
• System-savvy: TableCheck (or similar), iPad POS, Ayden/online payments; basic G-Suite/Excel
• Strong people leadership, coaching and communication; punctual and detail-oriented
• Able to work nights/weekends/PH as rostered

Good to Have

• Sake/Wine service knowledge (SSI/WSET Sake or equivalent)
• Basic Japanese hospitality terms

Workplace Details

• Location: Conrad Singapore Orchard (Orchard/Tanglin)
• Typical service windows: Lunch 10:30–15:00 (Wed/Thu/Sat/Sun); Dinner 17:30–22:30 (Tue–Sun) — rostered

What We Offer

• Competitive salary with service charge and performance incentives
• Staff meals, uniform, medical benefits, annual leave
• Clear pathway to Assistant Restaurant Manager / Restaurant Manager