Executive, Guest Service (Club Lounge) (6-month Contract)

Responsibilities

You will:

• Ensure all SOPs and PNPs are adhered to and carried out based on organization standards.

• Preparation of arrival guest, tip top room inspection and extend personalized checks in and checks out.

• Perform good public relation skills with internal and external guests.

• Welcome guests on arrival and assist them during their stay, which includes enquiries (e.g. local attraction / dining reservation) and feedback.

• Monitor Club Lounge for seating availability, service, safety, and well-being of guests.

• Maintain cleanliness and condition of the entire Club Lounge.

• Ensure Breakfast, afternoon tea and cocktail period at the Club Lounge is being set up before scheduled time.

• Check inventories and requisition of all necessary supplies, transporting supplies from storeroom to Club Lounge set-up area as required.

• Forecast additional meal requirements and communicate special requests to the kitchen.

• Execute tasks as instructed by Managers / Supervisors.

Requirements

• Service-oriented

• Team player

• Willingness to perform shifts

• Possess a valid Food Hygiene Certificate