Events Manager (Operations)

Job Highlights

• Dynamic working environment
• Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Villa Marie” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities

• Oversee the execution of events from planning to completion, ensuring all operational and logistical requirements (including décor, smell and music) are met to create memorable guest experiences.
• Interpret and implement detailed event plans in collaboration with the Sales and Marketing team.
• Liaise with internal departments (e.g. Facility Management, IT, Security) and external vendors to coordinate event logistics, including venue setup, equipment, catering, staffing, and transportation.
• Conduct site inspections and pre-event evaluations to identify and address potential risks or issues.
• Manage on-siteevent operations, ensuring all elements run smoothly and efficiently.
• Monitor event timelines and budgets, making real-time adjustments as needed.
• Ensure compliance with health, safety, and regulatory requirements.
• Maintain post-event reports, providing analysis and recommendations for continuous improvement.
• Lead and manage event support staff and contractors as required.
• Manage staffing schedules and briefings for event crew, volunteers, and temporary personnel.
• Troubleshoot issues and resolve problems promptly during events.
• Use the Art of Service and be responsible for the whole guest journey in and beyond event experience.
• Check on guests regularly to ensure satisfaction and to address any concerns they may have.
• Handle any guest complaints or issues with a positive attitude and find a quick resolution.
• Handle all OS&E and equipment carefully and responsibly to keep damage and breakage toa minimum.
• Assist colleagues in other areas outside the direct area of responsibility and work as a team to provide the best guest service.
• Support daily restaurant and bar operations as required, in the absence of events.
• Other ad-hoc assignments and projects as needed.

Requirements

• Minimum 2 years of hands-on experience in a supervisory role in hospitalityor F&B industry, preferably in banquet or events operations
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Knowledge of food and beverage service, including wine and cocktail service.
• Ability to work well under pressure and in a fast-paced environment.
• Strong leadership skills, with the ability to motivate and train staff.
• Experience with scheduling and labor cost management.
• Proficient in computer skills, including MS Office and restaurant POSsystems
• Good command of written and spoken English.
• Passionate and enthusiastic with a positive ‘can-do’ attitude.