E-Commerce Fulfillment & Retail Executive

Ryan's Grocery is a leading premium organic and sustainable grocery store in Singapore, committed to offering high-quality food and beverage products. We pride ourselves on delivering exceptional service and promoting sustainable living.

We are seeking an energetic and proactive E-Commerce Fulfillment & Retail Executive to drive our online presence and fulfilment operations. This role is crucial for providing a seamless and enjoyable shopping experience for our customers, reflecting the high standards of our in-store service. The ideal candidate will have a customer-first mindset and be prepared to lead our retail team in coordinating the buying and receiving of purchase order; solving problems at a day-to-day level and assisting customers.

Job Responsibilities:

• Oversee the day-to-day operations of our e-commerce platforms to ensure a smooth and efficient shopping experience.
• Create and manage product listings, ensuring accuracy in descriptions, images, and prices.
• Set and update product prices, apply discounts, and manage promotional campaigns to drive sales.
• Monitor and process online orders, ensuring accurate and timely fulfilment.
• Manage online payment gateways, resolve payment issues, and ensure a seamless checkout experience.
• Address customer inquiries, concerns, and returns related to online orders.
• Collaborate with the Logistics team and cross department teams to ensure accurate and efficient shipping and delivery of online orders.
• Handle returns, exchanges, and refunds in line with company policies and industry standards.
• Process online orders from all online domains and manage order tracking and delivery status.
• Pack orders and coordinate order processing to meet customer expectations.
• Provide exceptional customer service, including answering queries, educating customers about products, and handling feedback.
• Drive e-commerce strategy, evaluating technology alternatives, mobile applications, and third-party sales channels.
• Retail stock management, ordering & supplier liase management, inventory management, waste management.
• Work closely with butchery department for other operational stock needs.
• Execute other ad-hoc duties as required.

Job Requirements:

• Diploma in Marketing, Business, Mass Communication, or a related field.
• At least 3 years of work experience in retail operation and customer service.
• Familiar with E-Commerce platforms, content management systems, and analytics tools.
• Computer savvy with strong organizational skills.
• Excellent communication and interpersonal skills, both written and oral.
• Highly initiative with positive energy and a proactive attitude towards learning.
• Able to work on weekends and public holidays.
• 6 days work week.