Duty Manager (No Midnight Shifts)
American Club, The
Posted: February 28, 2026
Job Description
What’s in it for you
You will serve as a custodian of the Club, taking full ownership of service standards, members engagement, and incident management. You will lead with a solution-focused mindset, consistently seeking opportunities to elevate our members’ experience.
We are looking for someone who has
2 years leadership experience, preferably in a hospitality setting
Hospitality-focused
Strong interpersonal, communication and writing skills
Proactive with strong conflict resolution skills
Composed under pressure
Able to work rotating shifts, including weekends and public holidays (no midnight shifts)
First Aid certification is a plus
Key responsibilities include (but not limited to)
Ensure the Club operates in a safe and secure environment at all times
Manage accidents, incidents, and emergencies including immediate response, reporting and follow up. Assume command until senior management arrives
Handle disputes and conflicts promptly and professionally
Ensure consistent delivery of the Club’s service standards
Deliver warm and professional service, maintaining a strong and welcoming presence across all Member touchpoints
Take ownership of all Member enquiries, feedback, and requests, ensuring timely and professional resolution
Manage Front Office operations, including financial controls, daily operations, and planning
Work closely with internal departments to ensure seamless coordination of Club activities and events
How to Apply
Please visit the store in person to apply for this position or contact the mall management for more information.
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