Duty Manager (No Midnight Shifts)

What’s in it for you
You will serve as a custodian of the Club, taking full ownership of service standards, members engagement, and incident management. You will lead with a solution-focused mindset, consistently seeking opportunities to elevate our members’ experience.

We are looking for someone who has

• 2 years leadership experience, preferably in a hospitality setting

• Hospitality-focused

• Strong interpersonal, communication and writing skills

• Proactive with strong conflict resolution skills

• Composed under pressure

• Able to work rotating shifts, including weekends and public holidays (no midnight shifts)

• First Aid certification is a plus
  
  

Key responsibilities include (but not limited to)

• Ensure the Club operates in a safe and secure environment at all times

• Manage accidents, incidents, and emergencies including immediate response, reporting and follow up. Assume command until senior management arrives

• Handle disputes and conflicts promptly and professionally

• Ensure consistent delivery of the Club’s service standards

• Deliver warm and professional service, maintaining a strong and welcoming presence across all Member touchpoints

• Take ownership of all Member enquiries, feedback, and requests, ensuring timely and professional resolution

• Manage Front Office operations, including financial controls, daily operations, and planning

• Work closely with internal departments to ensure seamless coordination of Club activities and events