DIRECTOR

Roles & Responsibilities

• Lead, motivate, and manage salon staff to deliver exceptional customer service and maintain high client satisfaction.
• Develop and implement operational and financial guidelines in coordination with senior management.
• Ensure staff discipline, productivity, and professional standards are consistently maintained.
• Stay updated on current and emerging hair and beauty trends to meet and exceed customer expectations.
• Oversee daily salon operations, ensuring cleanliness, hygiene, and safety standards are strictly followed.
• Monitor and maintain all salon equipment to ensure proper functioning and customer safety.
• Handle customer concerns professionally and ensure positive client experiences.
• Support staff training and development to enhance service quality and performance.
  

Work Conditions

• The role involves both administrative duties (paperwork, reporting, scheduling) and hands-on supervision within the salon.
• The Director may occasionally perform hairdressing services when required.
• Working days are primarily weekdays, with possible weekend or public holiday shifts based on business needs.
  

Qualifications & Experience

• No specific academic degree is required; however, formal beauty or hairdressing courses are an advantage.
• Practical experience in the salon industry is essential and highly valued over academic background.
• Candidates with leadership or management experience in the beauty industry are preferred.
• Opportunities for career growth include senior management roles or opening and managing one’s own salon.
  

Personal Attributes

• Passionate about the beauty industry
• Strong leadership and communication skills
• Highly committed, responsible, and customer-focused
• Ability to work under pressure and manage multiple tasks effectively