Desktop Support Engineer (End-User Computing)

Job Summary

We are seeking a Desktop Support Engineer to serve as the first point of contact for end-user IT support. This role involves providing timely and effective assistance across a range of desktop, device, and client platform issues, while ensuring compliance with software, licensing, and operational standards.

This is a 1-year contract role, supporting enterprise users in a structured and service-driven environment.

Key Responsibilities (Core)

• Provide first-level and on-site desktop support for client platform-related issues

• Perform troubleshooting, root cause analysis, and issue resolution

• Carry out device setup, data migration, and replacement activities

• Respond promptly to incidents and investigate escalated cases

• Provide temporary or permanent resolutions within agreed service levels

• Deliver timely status updates to stakeholders

• Fulfil service requests related to desktop and end-user platforms

• Monitor systems against agreed service level targets

• Maintain accurate system configuration documentation

• Prepare regular operational and service reports

• Coordinate with vendors on hardware replacement and support

• Perform asset management and maintain accurate asset records

• Support hardware refresh cycles and device replacement programmes

Project-Specific Responsibilities

• Participate in client platform implementation or upgrade projects

• Support and manage device migration initiatives

• Assist with migration scheduling and user communications

• Perform post-migration validation and issue resolution

Essential Qualifications

• Diploma or Degree in Information Technology, Information Systems, Electrical/Electronic Engineering, or an equivalent discipline

• 2–5 years of relevant experience in desktop support within enterprise environments

• Hands-on experience with:

  • Microsoft Operating Systems

  • Microsoft Office and Outlook

  • Desktop productivity tools

• Strong analytical and problem-solving skills

• Ability to manage multiple priorities within defined timelines

• Good customer service and stakeholder communication skills

• Strong written and verbal communication abilities

• Ability to work independently while collaborating effectively with teams

Professional / Technical Certifications

• CompTIA certification (preferred)

Additional Information

• Open to island-wide travel and on-site support, where required

What This Role Offers

• Exposure to enterprise-scale IT environments

• Involvement in system refresh and migration projects

• Structured processes and service-level driven operations

• Opportunity to deepen technical and project experience

Simply click on 'Apply here' to drop your resume or email at [email protected]

Tamanna Bilandi

EA Licence No. 91C2918

Personnel Registration No. R2096241