Desktop Engineer #IJF

Responsibility

• Respond to end-user tickets via Freshdesk, resolving issues with Dell PCs, MacBook Pro, iPads, Windows (10/11 Pro), macOS, and applications such as Microsoft 365, Zoom, Teams, and Google Chrome.
• Troubleshoot basic hardware, software, and connectivity issues
• Handle escalated issues for Dell physical servers, Hyper-V VMs (~10), Synology NAS, and network infrastructure (Aruba InstantOn switches, Ruckus wireless, Sophos XGS/FortiGate firewalls).
• Diagnose and resolve complex issues on Windows Server (2016/2019/2022) and Linux, ensuring system stability.
• Configure and troubleshoot site-to-site IPsec VPNs, SSL VPNs, and network connectivity.
• Manage Active Directory, Group Policies, and Hyper-V virtualization environments for optimal performance.
• Administer Synology NAS, Veeam Backup & Replication 12, Backblaze, and Synology Active Backup for Business (ABB) for server and PC backups.
• Monitor network and system performance, ensuring uptime and proactive issue resolution.
• Any other adhoc duties as assigned.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). 2-3 years in IT support, with experience in both L1 (end-user support) and L2 (system/network administration) roles.
• Advantageous if possess hands-on experience with Hyper-V, Windows Server, Linux, Sophos/FortiGate firewalls, and Microsoft 365. Familiarity with backup solutions (Veeam, Synology ABB) and network monitoring (Zabbix).
• Proficiency in managing Hyper-V, Active Directory, SQL Server 2019, and mixed Windows/macOS environments.
• Knowledge of networking (TCP/IP, VLANs, VPNs) and devices (Aruba, Ruckus, Sophos XGS, FortiGate) preferred

Interested applicants, please Email , and look for

Jensen Fang Lifa

[email protected]

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.