Desktop Engineer (Contract)

Our client is seeking a Desktop Engineer to provide Level 1/2 desktop support as the first point of contact for end users. You will be responsible for resolving a wide range of end-user computing issues, supporting device setup and migration and ensuring systems comply with operational and security standards.

This role involves client-facing, on-site support across multiple locations.

Key Responsibilities

• Provide troubleshooting and support for end-user computing platforms (hardware and software)
• Troubleshoot and resolve incident related to Microsoft OS, Office, Outlook, and end-user devices
• Perform data migration, device setup, and user onboarding
• Respond promptly to incidents and investigate escalated issues
• Deliver temporary workarounds and permanent resolutions
• Handle service requests related to end-user computing
• Monitor and ensure compliance with service level agreements (SLAs)
• Maintain system documentation, configurations, and asset records
• Liaise with vendors on hardware replacement and warranty matters
• Support hardware refresh cycles and device replacement projects
• Prepare service reports and recommend improvement actions

Qualifications

• Diploma or Degree in Information Technology, Information Systems, Electrical/Electronic Engineering, or equivalent
• 3–5 years of hands-on experience in desktop or end-user support
• Strong working knowledge of Microsoft Windows OS, Microsoft Office, and Outlook
• Good analytical and problem-solving skills with the ability to manage multiple priorities
• Strong customer service and communication skills
• Independent, proactive, and able to work with minimal supervision
• Able to build effective working relationships across teams and stakeholders

Samantha See
Personnel Registration Number: R22109255
EA License No: 91C2918