Departmental Store Manager

Departmental Store Manager

🚗 Industry: FMCG, Retail

📍 Location: Orchard

💰 Salary: $6000 - $7000 (with allowances & incentives) + Comprehensive Benefits Package

⏰ Working Hours: 9.30am – 6.30pm (Shifts as per roster, across Weekends and PH)

Job Description

Merchandising and Market Research 

• Devise and implement sales and merchandising plans and strategies to achieve sales, stock and profit targets of the department. 
• To maximize sales and minimize losses through the proper management of staff, merchandise and space of department.
• Manage and control buying budgets, merchandise mix and stocks.
• Enhance online store sales by extending and maximsing the synergy effect with physical store.
• Forecast and analyze trends, and consumer demands across product categories. 
• Explore and recommend new merchandise mix and suppliers.
•  Plan and develop effective and efficient sourcing and procurement systems, source and procure merchandise.
•  Conduct market survey, research trade information and analysis on competitors’ stores.
•  Negotiate with vendors / suppliers for most favourable terms and conditions and to plan major vendor programs in important growth areas.
• Plan and organize merchandise purchase and delivery schedule from overseas buying trips. 
• Plan and execute renovation plan/s for department.

Business / Sales and Cost Management

•  Management of day-to-day business plans and sales operations of department.
•  Effective management / control of operating expenses (including manpower expenses).
•  Support sales floor operations (during operation hours) and to lead and motivate staff and promoters to carry out their duties effectively and efficiently to achieve sales, profits and stock targets.
•  Prepare and analyze sales / profits / stock reports; prepare budget reports and any other records required by the company.

Advertising and Promotions Events / Merchandise Presentation

•  Prepare and execute advertising and promotion plans, budget and schedules based on sales plan.
•  Enhance merchandise presentations (display).
•  Embrace digital marketing for better customer engagement and business growth for physical store and online store.

Staff Management & Customer Service

• Prepare and execute manpower plans; to check and approve department’s monthly staff roster; to ensure optimal management of manpower strength/effective manpower planning.
• Conduct On-The-Job training - ensure that all staff and promoters provide the highest level of service to customers; adhere to company policies, rules and regulations; behave according to business etiquette and standards set by the company; are properly dressed and groomed.
• Conduct effective performance management of staff.
• Keep up-to-date on store information and product knowledge to sell and promote merchandise and services of the company, employing a consistently high level of service.
• Establish and reform operation system, merchandise assortment and (improve) service level based on customers’ requirement/feedback; resolve customer complaints and to obtain customers’ feedback.

Compliance Management

• Comply with Company’s policies, rules and regulations and to abide by social rules and regulations.
• Comply with all government’s regulations including rules governing the Workplace Safety & Health (WSH) Act. 
• Ensure that all risk management measures are in order and that all staff, promoters and suppliers adhere to the safety requirements.  
• Any other job-related duties as and when assigned by the company.

Job Requirements

• A Degree in any field.
• Preferably with 5-8 years of relevant experience working in a departmental store.
• Exposure in Fashion & Beauty.

We regret only short-listed candidates will be notified.