Customer Support Officer (Office hours!) #HYN

Job Description:

• Handle inbound and outbound calls in a professional and timely manner.·        
• Respond to customer inquiries, requests, and complaints effectively.
• Provide accurate information about products, services, policies, and procedures.
• Document customer interactions and update records in the call centre system or CRM.
• Escalate complex or unresolved issues to the appropriate team or supervisor.
• Follow call centre scripts, processes, and service standards.
• Meet individual and team performance targets such as call handling time, resolution rate, and customer satisfaction.
• Support administrative tasks related to customer service when required.
• Maintain confidentiality of customer and company information.

Requirement:

• Diploma or GCE O Level in any field of studies.
• At least 1 -2 years of experience in the customer service line.
• Possess good interpersonal and communication skills

How to apply

Please send your resume to ashley.loo@recruitexpress.com.sg.

We regret to inform you that only shortlisted candidates will be contacted.

Ashley Loo | R2095115 | HR Consultant
EA License Number: 99C4599 | Recruit Express Pte Ltd | Company Reg. No. 199601303W