Customer Service Officer (Live Chat) #ESY

• Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction

• Simultaneously handle multiple chats

• Provide appropriate solutions and alternatives timely to meet the KPIs.

• Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)

• Payment arrangement (dunning block, instalment plan, payment deferment etc.)

• Other ad-hoc duties as assigned

Interested candidates, please email your resume to [email protected]

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacte