Customer Service Officer

Key Responsibilities

• Answer internal enquiries and customer enquiries on product availability, prices, delivery times, and status of orders so that enquiries are dealt with promptly and accurately;
• Process sales order and invoices so that customer orders are dispatched, invoiced, and paid accurately and on-time;
• Monitor online orders and work with sales team to ensure customer order needs are met;
• Maintain an on-time & accurate customer master data maintenance;
• Assist logistics and supply chain services to assure customer satisfaction.
• Measure customer service performance and assist manager in ensuring KPI are met.
• Collect market feedback and report it to manager on timely basis

Requirements

• Minimally a Diploma Holder in any field.
• 2-3 years of experience in telesales/call centre/data entry/managing customers enquires.
• Excellent communication (both written & oral) in English.
• Strong problem-solving skills.
• Flexible and proactive attitude.
• Passionate about cats and dogs.