Customer Service Officer

· Attend to walk-in, phone in customers enquires and to promote products and sales. (There will be incentives and Sales commission on top of basic salary)

· To listen and understand the customer description of fault on their device and to Book-in or process customers’ collection

· Provide basic QC check (using system or manual testing) to ensure repaired device is in working condition before returning to customer.

· Provide product support to customers

· Guide customers on data transferring

· Ensure all forms are duly filled & signed by customers before booking in device for repair or for collection

· Ensure service counter & reception area are neat and tidy daily at all time

Location

: Orchard area